We bought our car from Northside ford, it will be 2 years in August. At first it seems the bosses wife drove this car and had her dogs with her. When we bought it we had no idea, it was covered in dog hair. We soon realized it was a dealers cars. Well it took a year to remove the hair by having it detailed and purchasing a car purifier. After over a year I was able to drive my car, with out my eyes swelling up and itching all over. Then we have had transmission problems and every time we turn it in to Ford, they think they fix it. Well they didn’t. When we drive our car it would feel like someone would hit in the rear and it seems like the car tried to shut off,It’s like getting a whiplash. Our car has been in the shop 4 times for the transmission. The repair person is Michael Rigdon. (This Time) This is what he told us. “It looks like the converter came apart on your transmission so they’er Going to go back through it change out the converter and some connectors and clutch kit. Then put it back together again. We should have you out of here by Wednesday of next week. I will be out of town from tomorrow till Tuesday. But I will have my phone with me if you need to get a hold of me.” We travel a lot and on one of our trips the car would indicate that we had transmission problem so we would pull over and let it cool off. Mind you we were in the desert, no town around us. We soon realized if we used the cruise control it would give us that message. So we stopped using it. At least for that trip. I need advise please we are in our golden years and need a good vehicle.
San Antonio North, Texas
Northside Ford Repair
Reason of review
Northside Ford - Manager Review
Worst dealership I have ever dealt with. People are rude, especially the managers. Sales people are incompetent. They have no customer service skills and don't return phone calls or emails. Guess they don't care about their customers. They *** you around and waste your time. They act like they're going out of their way to get you the best deal when it's the same deal all Ford dealerships offer. They low ball you on your trade-in as well. Show you one vehicle then sell you a different one stripped down. Deceptive sales practices. New truck 4 days old damaged on their property and they refuse to acknowledge it and fix damage. The *** of a manager I dealt with, Charlie Rodriguez told me I couldn't prove it happened there and to call my insurance company. Sad they wouldn't take responsibility and fix it, especially when i just spent over 40k on truck. Manager was about as friendly and helpful as a cobra! Should have stuck with Red Mccombs, they have never treated me with disrespect and HAVE gone out of their way to accommodate me. Learned a very expensive, valuable lesson. Would never go there again nor recommended them.
Northside Ford Manager
Reason of review
Poor customer service
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